Shipping & Returns
Everything you need to know about delivery and our hassle-free return policy.
Shipping
Made to Order
All Tivaram pieces are made to order. After you place your order, our artisans begin crafting your garment. Please allow 2–3 weeks for production before your order ships. You will receive a confirmation email when your order is placed and a shipping notification with tracking once it is on its way.
Shipping Rates
Standard shipping is $15 on orders under $150. Orders of $150 or more ship free worldwide. Shipping costs are calculated automatically at checkout.
Delivery Estimates
Domestic orders (US, UK, Canada) typically arrive within 5–10 business days after shipping. International orders may take 10–21 business days depending on destination and customs processing. Total time from order to delivery includes production time plus transit. Delivery times are estimates and not guaranteed.
International Shipping
We ship worldwide. International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in your order total and are collected by the carrier upon delivery.
Returns & Exchanges
Return Window
You may return unworn, unwashed items in their original condition with all tags attached within 30 days of delivery for a full refund to your original payment method.
Non-Returnable Items
Sale items marked as final sale, custom or made-to-order pieces, and items showing signs of wear or damage cannot be returned. Gift cards are also non-refundable.
How to Return
Email [email protected] with your order number, the items you wish to return, and the reason. We will send you a return authorization and prepaid shipping label (where applicable) within 1–2 business days.
Refunds
Once we receive and inspect your return, refunds are processed within 5–7 business days. Please allow an additional 3–5 business days for the refund to appear on your statement depending on your bank.
Exchanges
Need a different size? Contact us at [email protected] and we will help arrange an exchange, subject to availability. Exchanges follow the same 30-day window as returns.
Need help with an order?
Visit our FAQ or contact us at [email protected].